FAQ

What are your candles made of?

All of our candles are made from 100% high grade soy wax, 100% cotton wicks and fragrance and essential oil blends free of phthalates, parabens, formaldehyde and Prop 65 chemicals, allowing for a safe, non-toxic, clean burning candle.

How are your candles made?

All of our candles are small batch, hand poured creations. Fiore designs on each candle are individually designed prior to each candle pour.  Significant time and attention to detail is put into each candle creation.

Can I enjoy your candles without lighting them?

Yes! Each candle is created with high-grade, 100% soy wax that allows for a mild, yet easily discernible cold scent throw in your space without burning it right away.

Do you do refills?

Absolutely. Local purchasers desiring refills can email at ciaobelfiorehcc@outlook.com to drop off/pick up location can be coordinated. Out of state purchasers can ship back to me for a refill. Refills are provided at a discounted rate—30% off the original price of the original candle. Vessels to be cleaned by the owner prior to refill, we are happy to clean your vessel for an additional $5 charge.


How do I clean out the vessel for the refill?

Glass/Ceramic Vessels

Run hot water into the vessel until you see the wicks release from the bottom, then wipe clean OR place vessel into slow boiling water, then let cool until warm, then wipe clean.


Wooden/Metal Vessels

Freeze the bowl until the wax hardens then simply use a kitchen utensil to pop out the wax.


How long will it take for a custom order to be completed?


The average production time for a custom candle creation is 7 days. Larger custom orders can take longer. Rush order completion is available for an additional charge.


Are gift cards available?

Yes they are. You can find them on our website here:

https://ciaobelfiore.com/collections/gift-card/products/ciao-bel-fiore-handcrafted-gift-card

These can also be purchased in person, at our markets, as a physical gift card. 


Where can I purchase your candles in person?

Located in Oakwood, Ohio, we take part in the local Oakwood Farmer’s Market June-October on Saturdays, other in person market locations and in-store availability will be announced on our website when appropriate.


Are the flowers real and what happens when the candle burns?


The flowers are real and natural. It is important to not put flame directly onto the flowers when lighting the candle and it is also very important that there is no less than 1/4”-1/2” of wax remaining in the bottom of vessel at the end of the burn, the flowers can catch fire if the candle is burned past this point.

As the candle burns the floral will float atop the wax melt pool, once the wax cools it will cover the floral design, however once it is lit again and the wax melt pool reoccurs the floral design will appear once again.

Below is a time-lapse video that illustrates how the aforementioned.


Do we fulfill wholesale orders?

Yes. Email ciaobelfiorehcc@outlook.com to inquire and provide shop information.
 

Can you do large custom orders for a party, wedding, bridal/baby shower or during the holidays?


Yes and we would love to be a part of your special day and/or your holiday gifting season. Given the variety of products we offer, gift sets or custom design orders can easily be created. Email ciaobelfiorehcc@outlook.com to inquire.


Can I bring a vessel of my own to be filled?


This is absolutely welcome. We have completed projects ranging from family heirloom collections repurposed into sentimental candle gifts to simply filling mason jars for our quick candle burners. Simply email ciaobelfiorehcc@outlook.com to formulate your order.


Do you offer custom design services for a bespoke candle, specifically to cater to my home’s current interior design?


Yes!  This has been done on numerous occasions and certainly allows for the most ultimate customized candle centerpiece to fit your interior design style.


Do you offer home-based candle making classes?


This is one of the many exciting options coming available in the future for our Ohio based customers!


Can Luxe vessels listed be purchased as is?


Sure can!  We pride ourselves in our vintage glass selection and welcome glass lovers and collectors to view and shop our inventory.